Server apps
- An app doesn’t launch or restart from the Cloud
- Install update closes the app and nothing happens
- Two Cores run after the machine restarts
- The Core log shows rejected, Core deactivated
- The graphics freeze while VRA keeps running
Outputs and the Output Player
- “Output Player Mapping is not valid for this enabled Output”
- “Player inactive. Make sure your Output Player is running and you added content”
- “Output Player inactive. Contact support”
- The screen of an Output is frozen
- A rundown item doesn’t come back after a restart
- An item keeps looping and the Output doesn’t move on
- A now-playing item doesn’t show
Visual Designer
- “Visual cannot be saved in this state, check required fields.”
- A saved visual doesn’t change on air
- Live data in a visual stays empty
- A layer doesn’t follow a brand color or text style change
- An animation can’t be changed on the timeline
- “Daily AI generation limit reached for this station. Try again tomorrow.”