> ## Documentation Index
> Fetch the complete documentation index at: https://docs.visualradioassist.live/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Use the names from the glossary at https://docs.visualradioassist.live/glossary: Audio Manager (two words), command (never commando), on air and off air (never live) for programs and studios, and server apps for the VRA apps installed in the studio.
> Say which app an answer applies to, like VRA Cloud, the Core or the Output Player, and the version when the page names one.
> Only give settings, values and steps that are in these docs. Never invent one. If the docs don't cover it, say so.
> When the docs don't answer the question, send the user to Visual Radio Assist support at https://cloud.visualradioassist.live/support.

# Troubleshooting

> Find the fix for a problem by what you see: an app that doesn't start, an Output that doesn't play or a frozen screen.

Find what you see in the lists below. Each one opens the troubleshooting page of the product that has the fix.

## Server apps

* [An app doesn't launch or restart from the Cloud](/set-up/troubleshooting)
* [Install update closes the app and nothing happens](/set-up/troubleshooting)
* [Two Cores run after the machine restarts](/set-up/troubleshooting)
* [The Core log shows rejected, Core deactivated](/set-up/troubleshooting)
* [The graphics freeze while VRA keeps running](/set-up/troubleshooting)

## Outputs and the Output Player

* ["Output Player Mapping is not valid for this enabled Output"](/output-settings/troubleshooting)
* ["Player inactive. Make sure your Output Player is running and you added content"](/output-settings/troubleshooting)
* ["Output Player inactive. Contact support"](/output-settings/troubleshooting)
* [The screen of an Output is frozen](/output-settings/troubleshooting)
* [A rundown item doesn't come back after a restart](/output-settings/troubleshooting)
* [An item keeps looping and the Output doesn't move on](/output-settings/troubleshooting)
* [A now-playing item doesn't show](/output-settings/troubleshooting)

## Contact Visual Radio Assist support

When the fix doesn't help, [contact support](https://visualradio.cloud/support) with the time the problem happened, the studio and any error message word for word.


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